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Stuart Buck
If only I could rank it zero. As a developer their support is a total waste of time. After 3 weeks of communication back and forth sending details of logs (plus having to create new tickets to follow up as replies almost always fail to get tagged with original so are lost in the ether) they finally respond with a link to their default documentation when clearly they have a problem at a security level for supporting advanced cryptography. I've worked at companies with some poor support but Trustpilot are just about the most useless. Closing tickets without resolution and not allowing you to reopen it is obviously missing the management team. We work with some global brands and advise all future client to use an alternative and we're happy to help integrate with any other reviewer.
6 years ago
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Trustpilot has a 1.4 average rating from 2,781 reviews

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Alice, Customer Support

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