Poor system, which isn't geared to help either businesses or consumers! Consumers are able to leave a negative reviews every single day for the same single service. Also if you respond to a negative review it will generate another negative review if the consumer replies, so one issue can culminate in multiple reviews. Although multiple reviews do not count to your overall score, they still show as individual reviews so it actually makes it looks like you have more negative reviews than you actually do, which makes the system completely untrustworthy from a consumer perspective as it can negatively portray a good business (like ours)