Had dealings with an awful company (broken product, said they would send replacement but didn't, then failed to give refund), so left poor feedback on Trust Pilot for them. As a genuine customer my review was valid, and appeared on their site for a while. However, Trust Pilot subsequently removed it at the request of the awful company, and refused to reinstate it without proof of purchase. I was unable to do, as that had been deleted months before after I was refunded by credit card company (took over a year to get that far, as the awful company kept making numerous re-delivery promises, which were never kept). Wanted to warn other potential customers about them, but was now unable to do so. So many unfavourable reviews are removed, that the real nature of a company is not evident to customers. So Trust Pilot is actually a waste of time to genuine consumers !.