I and many other hundreds of other angry customers of a UK Leicester based energy supply company ( for the purpose of this review I will simply refer to them as the “Foxes”) have recently been posting our bad experiences and valid criticisms on their Trustpilot site ......at least we have been attempting to !! We have now reached the ludicrous position whereby very many ( in fact in recent days, most ) of the critical reviews are being almost instantly redacted by Trustpilot because THEIR CUSTOMER ie. the energy company that pays them, do not like the criticisms and cannot/will not accept the truth. By contrast the energy Company is allowed to make the most outrageous, gratuitous, condescending and downright dishonest comments when replying to our 1* posts and yet we, the reviewers can do nothing about it. In addition a large number of clearly spurious ( and probably sponsored ) 5* reviews are allowed to go unchallenged by TRUSTPILOT. In our case the only good thing that has come out of this situation is that our experience of the Trustpilot site ( and the lamentably poor performance of both the energy company , AND TRUSTPILOT ) encouraged us to set up our own “Foxes Discussion Group” on Facebook. We quickly obtained a membership of over 1200 disgruntled “Fox” customers and are now successfully able to share our experiences and mutual support without the unhelpful interference of Trustpilot’s paid moderators. I am not even sure that TRUSTPILOT really appears to value those of us who post reviews. Yes, they are actually paid by the Company which is being reviewed, in our case the “Fox”; however, without unpaid reviewers such as us they would not have a business. In the light of my own recent experience I would advise that you use the Trustpilot site purely for your own advantage...... as they appear to use us !