On 21st January 2019 I left a critical, yet factual review for Interparcel on Trustpilot's UK website. Four days later Trustpilot informed me by email that they had removed my review as they could not verify its authenticity. The reasoning could at best be described as grossly incompetent or at worse as censoring, as Interparcel acknowledged the authenticity of my review within their online response to me. I contacted Trustpilot's Compliance Team on two occasions since, stating the glaringly obvious. But after 14 days, I have yet to receive their response. Trustpilot make their money by charging COMPANIES for: A) The option to respond to reviews consumers leave on Trustpilot. B) Luring consumers with prizes to post so called “verified review” on Trustpilot (see photo 4). C) Removing the most damning consumer reviews from Trustpilot without a proper reason (as in my case). Trustpilot’s customers are COMPANIES and NOT CONSUMERS! Trustpilot claim on their website” We give everyone a voice. Genuine reviews written by consumers are published instantly without censoring, and businesses can see and reply to them.” - what a lot of backslapping hogwash that is! If you still think Trustpilot looks after consumers’ interests, then try and give them a call on +44 203 889 8444. You will soon find out that there is nobody available to speak to consumers at Trustpilot. However, if you are a COMPANY, then Trustpilot is highly interested in gaining you as their customer, because Trustpilot make their money by charging COMPANIES for, and I quote from their website “Learn how reviews can help you build trust, engage your customers, and improve your marketing and sales” smacking of OUTRIGHT CONSUMER MANIPULATION. Shame on you, Trustpilot! For further proof of Trustpilot's low trustworthiness check out Trustpilot's miserable review score of 1.6 on GOOGLE MAPS. And for even further proof google "BBC News - Trustpilot tackles business review cheats" and read Glenn Manoff, Trustpilot's brand chief, saying "Trustpilot had considered moving reinstated reviews back to the top of the feed to ensure they appeared on a company's first page but felt it was unnecessary", meaning companies who ask Trustpilot to remove unwanted reviews still win, as reinstating reviews requires consumers nagging and nagging Trustpilot's so-called Compliance Team, and by the time these reviews are finally re-instated they are buried under plenty of paid-for reviews from unsuspecting customers HANDPICKED by companies with otherwise embarrassingly bad reviews. Shame on you, Trustpilot! How can you expect CONSUMERS to trust you, when it's so obvious that TRUSTPILOT IS HELPING BAD COMPANIES TO OBTAIN GOOD REVIEW RATINGS?