My issues with Trust Pilot is that they say they remain objective, but they really don't. They are happy to let people leave false negative reviews, but not do anything about them. How can you remain objective when you side with the negatives? They hide behind policies and say that you should just reply to the negative explaining the issues, but that doesn't stop your reviews looking crappy. They also won't ever remove anyone from the system, so you are stuck with it. If someone want's to feed loads of negative reviews to you, then you have to just suck it up.