I really wish I could give them 0 stars, but 1 will have to do. This company contacted mine and attempted to extort close to $5000 USD from us in exchange for a better review score. The negative reviews were all placed up in regular intervals, totally vague, and all our legitimate positive reviews were hidden. They are clearly responsible for manufacturing this score - our other review sites are 4 to 5 stars with actual customer reviews. This company, like the BBB, is attempting to use their authority to beat business owners into submission. They have very high domain authority so they will rank really high when people search for your company. They have a partnership with Google....which means there's no stopping them from being outright sleazebags since their status is protected. I have one recommendation for anyone reading this: do NOT communicate with the company. If they email you, don't respond. If you see bad reviews on your page, do not contact them or make an account. The idea is to STAY OFF THEIR RADAR. You will become a target for extortion if they see that the review score is of concern to you. The only way to deal with them is to just ignore them completely and focus on legitimate review sites. Disgusting company. Check their wikipedia if you don't believe me. "Trustpilot have fake reviews on an almost industrial scale"