The Worst! Our company has been a paying customer of Trustpilot for 4 years. We've had minor issues from time to time they refused to resolve (ie: a customer review "The best website! I recommend to everyone!" with a 1-star rating; if the review clearly doesn't match the star, they don't care). What prompted this bad review, however, is that they've arbitrarily decided the price we are paying for their service is too low. Effective on our renewal date they will be increasing our fee by 120%! This is extortion. We are not utilizing any more of the service. Our monthly review count has not increased. They have no justification for the increase except they claim we are under paying for their services (a fee we've been paying for 4 years!). They also own your reviews. You cannot take them with you or use them with Google. They trap you into never leaving. Don't get trapped by Trustpilot. DO NOT USE TRUSTPILOT. Find anyone else.