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Anonymous
Their business model is extortion: 1. they list your website which becomes a complaint box and fair game for competitors and unverified reviews. 2. the unverified reviews harm you, because 99% of customers who are satisfied will not review on TP unsollicited. The 1% with a bad experience will complain, hence giving you a 1 star rating. 3. They contact you, asking you two shell out huge amounts just to be able to send them verified reviewers 4. suddenly you move from 1 star to 5 star. You're the same company with the same service, the only difference is now you're paying them a lot of money. My question is: how is this platform actually benefiting the consumer if the "trust" score only reflects how much money TP is getting?
6 years ago
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Trustpilot has a 1.5 average rating from 2,710 reviews