truspilot are part of scam. They blackmail businesses to become paid members and once you are a member, then you are allowed to push down negative reviews as a business. This is against the ethics and code of conduct of a reviews site. There are scammers out there who produce fake reviews and on the back of those reviews, they get to scam more innocent people. One such company is 247 home rescue. I recently put a review against 247 home rescue and provided truspilot with a proof of purchase. Within matters of minutes, they put it on hold under the name of investigation if the reviews was in accordance with their user guidelines. This allowed the scam business to put fake positive reviews so that the negative reviews is not seen on page one. It is impossible to convince customers to post 10s of 5 star reviews in a matter of minutes. Trustpilot are part of the scam!! Don't trust their reviews.