The following is an example of a racially motivated witchhunt initiated by Yell.com and finally taken over by Trustpilot. Flashback: I left a review on Yell.com in 2015 about a tyre service in Enniskillen, Northern Ireland, because of the way I was treated by the staff, who referred to me as a f@@@@@g foreigner, and who finally overcharged me on purpose for the shabby service I have received. Because of the fact that this tyre service changed ownership in 2019 (4 years after the incident took place), Yell suddenly decided to accuse me of having used offensive and profane language in my review and consequently decided to have it deleted. Sure enough, I was not very happy about this and left a review about Yell. com on Trustpilot. However, it appears that Daftpilot was contacted by Yell.com being commanded to remove my review because of the same reason(s). I leave it to the reader now to skim through the remarkable journey to leave an honest and unbiased review about some pretty screwed up British companies who think they stay above the Law. So, here we go: Truly, an experience to remember trying to leave an honest and unbiased review... Yell.com invites customers of their listed companies to leave a review about their experiences with their subscribers. Lo and behold, that is what I just did in '2015', and it has to be said that my review stood the test of time until early 2018 when I received a notification from YELL, informing me that they removed my review because I allegedly used 'offensive language'. The one word they referred to was 'dimwit', and it appears that YELL was asked to take care of me by the new owner of their subscriber. Hence, I duly received the following message: ----------------------------------------------------- We were recently contacted to investigate your review of Lakeland Tyres Service Centre Ltd on Yell.com. Upon further investigation we have concluded that your review does not appear to comply with Yell’s Reviews Policy (available at: ****************). Thus, the review has been removed. To be more specific, your review has been removed because the language used therein was of an offensive nature. It contained the word dimwit which is classed as offensive and as such cannot be used in a review. We encourage all reviews, both positive and negative, provided they comply with the policies described above. We understand you’ll be disappointed with this decision, but should you wish to re-submit your review in compliance with our policies, we’d be happy to consider this for publication. Please note, however, that you can’t post a review for the same business using the same account until 30 days after the original review you posted. ------------------------------------------------------------ My review related to a shoddy tire service in Enniskillen where I was addressed as an 'eFfing' Foreigner, and where I was willfully overcharged on my original bill. At this stage, I leave it to the imagination of the reader about the motives of YELL's decision to get rid of my dreaded review while accusing me of gross misconduct. More importantly, YELL's message is riddled with bad grammar (as one can hardly miss) which clearly speaks for itself. Therefore, let me conclude to advise everybody to be always nice to YELL's customers, nevermind how harsh your treatment may have been as they will not tolerate 'honest and unbiased' reviews. ______________________________________________________ 14 April 2019 It has now come to my attention that YELL.com accuses me once again of using offensive and discriminating language. This time, I am being investigated by Trustpilot upon a complaint received from YELL. Consequently, I have now involved a friend, who happens to be a lawyer, According to him, the term 'dimwit' is certainly not known to be offensive nor are the insulting references that were thrown at me back then. To use his words "You are reviewing an incident where you as a customer was subjected to insulting and demeaning behaviour. Furthermore, the tyre service in question purposefully overcharged you which, in itself amounts to a crime. At this stage, I sincerely hope that Trustpilot will investigate this matter without prejudice as they are known to me as a trusted and unbiased review platform. ---------------------------------------------------------- 18th April 2019 Upon receiving an email from Trustpilot this morning, I was openly accused of using inflammatory, insulting, and offensive language because I was reporting about insults that were thrown directly at me. Moreover, I was asked in unmistaken terms to remove the following phrases from my review 'unwanted foreigners' as, yet again, this wording appears to 'offend' people. Therefore, please read and digest the following extract from the email received: ------------------------------------------------ Your review contains accusations or statements that are potentially defamatory. We welcome all genuine reviews on Trustpilot - including negative reviews about an unsatisfactory experience. But we can’t allow statements that risk causing harm to people, violate our rules and may also break the law. Please edit your review to remove: “Racially motivated institution which likes to have a go at foreign nationals” “YELL received a handsome payment to get rid of my dreaded review” "'unwanted foreigners" --------------------------------------------------------- Clearly, this is illegal gagging and Trustpilot's action is completely missing the point as I think that consumers should have the right to publish their experiences in an honest and unbiased manner. Consequently, I did agree to remove or change the statements made about YELL, although I know first hand that the tyre service I am referring to has changed ownership this year. Therefore, it is needless to delve any deeper in this witchhunt as the change of ownership speaks for itself. The fact remains, that I was referred to as an 'eFfing foreigner' and I was purposefully overcharged on my bill. By the end of the day, the evidence is still with me. Also, I strongly believe that my nationality, in particular, has led to this hypocritical onslaught. Therefore, rest assured that this case will now receive full public attention throughout Europe.