Joke of a platform. Trust Pilot gives a platform for people to blackmail companies. I received emails from a customer who despite having his product (no complaint regarding the product or delivery or service) just an email saying he will leave back review if he does not get a refund. Customer told to return item for a refund again we got an email saying he wants to refund before he returns it because the refund will pay for return postage, if we don't give a refund he will leave back feedback. Trust Pilot has allowed this one star review despite us showing the emails we've received. As soon as I contacted Trust Pilot I started receiving email from them about signing up to their paid platform starting at £150 per month which will enable us to "proactively respond to feedback"