I know a company that actively (incentives) the few % of people who have good service to leave good reviews which they are happy to do. Poor company responding quickly with Thank you for your very kind feedback, which is much appreciated. Your wonderful comments have been forwarded to xxx who will be delighted to receive your fantastic feedback. The bulk of the monthly transactions that go wrong customers are threatened and terms of conditions state they cannot use this company if the post poor reviews on socials - This company is very quick to take down poor reviews on TP and TP let them carry on so they end up with a miss represented excellent score. On this basis and I know staff at said company the TP system is deeply flawed and cannot be trusted.