I had service with a company which went okay at first. After a while I had problems with the service. I got in touch and the company weren't helpful. It was an online security service and after a week of being unable to log in and check my account or use it the company in question still were not helping. The people there were rude and I asked for some patience telling them about a disability I have making things hard online at times in the sense of even being able to see the screen in front of me. At that point the antagonistic behaviour ramped up to a vicious degree. After a couple of months I went to Trustpilot to leave a review after being so incensed by being treated so badly (in the end the company banned me for their mistake and half refunded me leaving me out of pocket for an app I had to buy as theirs was unreliable) .. After leaving the review it was reported. Put under consideration and banned. So Trustpilot essentially enabled a company who were being misleading to carry on being antagonistic to a payed customer who had tried their best in difficult circumstances. Companies pay truspilot for reviews .. Even got in touch with their sales tea and have a screenshot of them saying "at Trustpilot nobody cherry picks reviews - transparency is a 24 hr job .. however you can report a review if it breaches guidelines" My review never breached any guidelines ... I got in touch with trustpoit who said it was banned for "suspicious patterns". . Only pattern was a disabled customer was struggling with and online service then got their review banned for highlighting poor service. Disabled people are always on low income and always get ripped off by unscrupulous companies. . Trustpilot essentially help enable me to not get refunded or leave a review to help others. In the end they banned me from logging in and I cannot even get onto their account.. Though their email clearly states "they hope this does not deter me from more reviews" .. Companies pay them for the service.. All you need to know from my experience ... antitrust pilot would be more accurate. I will take this up with disabled orgs in the UK and try to highlight that this company should not be trusted and reviews of companies taken as read particularly for vulnerable people ! really shocking .. In the photo you see Trustpilot says it's system filtered the review. This is true as being dyslexic I accidentally missed a link .. however they had the choice to honour the review (which is true) or not .... Suspicious patterns = disabled person getting bad service of rude company I guess ! bemused.. shocked ... thought they were useful .. !