Our company has been a Trust Pilot "Pro Plan" customer for roughly 5 years now. We originally decided to give them a shot for the supposed marketing benefit of standing out among our competition of having a star rating next to our business on google searches. So we paid their high fees and got started on a big office campaign to start collecting customer reviews (a slow process given the fact that we are a low volume service type business). Problem is, that only a few short months later google changed their algorithm making it essentially impossible for us to ever have enough reviews to meet the threshold of being able to display the stars next to our companies name (the whole point of going with these guys to begin with). Anyways, we did at least now have a bunch of good customer reviews, which was nice and for whatever reason kept deciding to do an annual renewal with them. Most likely out of being lazy and not wanting to deal with a change... Anyways, this morning I decided it was finally time to give the company a call to see if we were actually utilizing the high priced plan we have been on and potentially see if we could downgrade a bit to save some money by not paying for stuff we weren't using. And oh my goodness is their customer support bad (just look at their insanely low trustpilot rating lol). I have been at it all morning, literally hours of my time wasted and I have yet to talk to a single person who could help... and this is coming from a company who has paid these guys tens of thousands of dollars over the past few years and coming from the first time I have ever even attempted to call with a simple question about our renewal... Anyways, I have definitely decided to drop down to the free plan at this point. If I can only get ahold of somebody at this company to make that happen (I literally just googled to see if they were going out of business or something). Next step is to call our credit card company and ask that they reject payment to these guys... Definitely wish that I had seen some of this nonsense sooner and saved ourselves a bunch of money. Good luck!