They allow companies like Hermes, Music Magpie, SCS, Royal Mail and themselves to employ bot farms and stooges to post fake positive reviews around the clock. Not only is it highly unlikely they have that many customers, it isn’t likely they’d all have such positive experiences that they’d leave blurbs at ridiculous hours. They take down reviews of yours that aren’t libellous, threatening or disingenuous - not making it clear as to why - and don’t get back to you when you say it’s a misunderstanding. They got back to me very quickly when I mentioned about a French fashion firm getting unfair schtick, so they can‘t use that excuse that they’re busy. Not only are there bot farms on claimed sites of firms who can’t act on bad publicity, the courier Hermes have an unfair number of alternative sites to divert people’s spleen. And like I’ve said: the fashion brand was the first search result on there until I rectified it, yet they’re still getting criticism for parcels not being delivered properly because they don’t make it clear for people. I mentioned everything in this review on their review and that Antipodean woman just gets you to go round in circles. Your reviews are taken down? Contact compliance about it. You’ve contacted compliance about it? Visit our web page to see why your review’s been taken down: which involves contacting the elusive compliance again! And a lot of clowns get past their algorithm or are apparently never flagged by anyone and they post gibberish, foul language, threats or assumed identities. So unfair. An elderly person will see on of their ratings in a newspaper or on the side of a bus and assume it’s alright. Stay well clear of it and use platforms like this that aren’t likely to be as malleable.