It seems any company can get a negative review removed, I reviewed productshop in January about their advert in Ebay advertising their beach umbrella being dispatched from Parranzabuloa in Cornwall GB when in fact it was dispatched from somewhere in Italy with a tracking number that didn't work till it arrived in the UK. My review was removed by Trust pilot after a complaint from the company, saying I didn't supply an order number. I notice I am not the only one to have their negative reviews removed, looks like you only want positive reviews, what a waste of my time. Check it out on Ebay for yourself it's still advertised there.