Trust Pliot have locked my account without notifying me and without explaining why. My emails to try and resolve this were initially met with an automated bot response. Their support team who answer the webchat are unable to do anything to help with account unlocks. It was sent to compliance and a few days later I received an email from their compliance team to say they couldn't unlock the account and have contacted their enforcement team. More than two weeks later and no further communication and my further emails have been ignored. Telephone calls go to voicemail. I have contacted the CEO directly via email twice and received email delivery confirmations but no response from him whatsoever. Clearly there is no customer service in this company and the CEO sets this example from the very top. Ignoring the large number of obvious fake reviews, I did think Trust Pilot was a helpful source of reference for getting the feel for a company before perhaps making an online purchase but I no longer consider it fit for purpose and would point everyone to using Google Reviews or other review websites and forget TP.