I wrote a (1*) review for a watch selling company, Iguana Sell in Spain, because they made wrong claims and could not deliver the advertised Sinn watch.
Shortly after, I received a message from Trustpilot, asking for supporting information an proof,which I provided two times in form of an original email from the official Australian Importer. However, Trustpilot ignored all proof and refused to publish my honest review.
I totally understand, that Trustpilot has to work in the interest of their customers who are paying big fees in order to make their reviews look great, however, deleting true reviews is not a good business practice and not fair at all!
4 years ago
Trustpilot has a
1.4
average rating
from
2,780
reviews
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