WHEN YOU FLAG A REVIEW THAT IS CLEARLY FAKE, SUCH AS THE MYRIAD OF HOSEASONS FIVE STAR “INVITED"RATINGS WITH THE SAME SPELLING ERRORS< SENTENCE STRUCTURE ETC, YOU GET THE SAME BOLIER PLATE ANSWER BACK. There is no consideration of the content of the review or its authenticity. The fact that the same message has now been sent back from one called Haley, clearly not looking to see if the review is accurate speaks volumes about the real purpose of Trustpilot being their to feed the hand that bites it! The REVIEW I.O score for both Hoseasons and Trustpilot are the more accurate measure of customer satisfaction. Trustpilot scores do not accurately reflect the voice of the customer and in my opinion are being deliberately removed and skewed cutting out reviews that are accurate and fabricating false reviews in order to elevate their scores. I have written many reviews for Trustpilot and now ask myself serious questions about the validity and honesty of the reviews displayed on their sites. Surely, the review process of flagged reviews should be totally impartial to ensure that the integrity of claims made by the company are un-biased and are actually written to ensure that the audience of customers referring to those reviews get an honest and robust measure of the ‘voice of the customer?'