This was a service I used to rely on to consider whether a company was worth using our not. What has become apparent is the companies paying to be listed on Trustpilot run the show. I had bad experiences with Carlton Leisure and Emma Mattress. My reviews were accurate and complete both one star. They have now been taken down due to objections by both companies. In other words if you pay for that service Trustpilot will help keep the reviews artificially high. Not good at all for consumers. I've since found out these was a BBC watchdog episode on their practices. Worth seeking out, I will now be spreading the word that they cannot be trusted. Oh the irony.