Wrote the below review on travel up and they pulled it. Why I wonder ?Have my suspicions about this online review site 🤔 Trustpilot u should have the option to put zero stars for reviewing purposes. My experience with the company Travel Up was brutal. Booked a hotel thru them ,hotel closed thru pandemic which is totally understandable. However Travel Up tried to swindle me out of my refund by asking me to cancel the booking which would have left me with not a leg to stand on as it was a non refundable booking if I made the cancellation. At this point I knew they were not a reputable company and initiated a chargeback. Took about 5months to win it but we stuck with it and won the chargeback. Guys my advice is don't waste too much time trying to get your money back via travel up directly GO THE CHARGEBACK route. Also there is a time limit for doing a chargeback from date of purchase so another reason to NOT delay . IMPORTANT -Even if travel up tell u you'll get your refund in my opinion its just a delay tactic used so the chargeback option is no longer an option for u !!! Guys suprise surprise travel up have reported my review on here . Ironic don't ya think they've the resources & staff to report true reviews ,but can't respond & refund customers directly!!!