I used to use and respect TrustPilot, but just of late I've had experience of them removing reviews for no other reason than that they give a company a bad rating. They send you an e-mail saying that they have reason to believe the review is not genuine and to please get in touch if you want to discuss it. However if you do then get in touch they immediately clam up and refuse point blank to discuss it. They will repeatedly send you one of several form letters saying that they can't discuss it for security reasons (which is nonsense), but won't engage with any evidence that the review is genuine. What the financial relationship is between them and the companies whose overall ratings they thus improve one can only speculate, but it means that they themselves forfeit any claim to be trustworthy.