I ordered a personalised cushion on December 21st and paid £7 delivery to ensure it got here by Christmas. It was delivered 2 days later in the 23rd. I opened it and it was a winnie the pooh cushion. Not a personalised photo cushion. It woukdnt have been an issue if the photographs weren't of my 2 children and unborn baby scan photo. I called them and a lady named Jo said there's nothing she can do and couldn't trace back to the person who mixed the orders up so now some random person is in possession of photographs of my 3 children. This I find very worrying and stressful. Not only is this a data protection breach but also a very concerning process whereby the packer can not be traced nor can the order which contained my cushion. Very appalling service. Avoid at all costs. Also the trading standards are involved and this will go as far as it can.