They corrected a mistake spontaneously and for free which surprised me as I did not ask for that as the issue want too bad. But let me explain, why what they did was so exceptionally good. I had uploaded a design with a rather low res image in it. Looked ok on a screen but printed full size might have been a bit "meh". Their most excellent Candace spotted that and paused the order for me to either confirm use of the low res pic or provide a better quality one (which I did). I duly emailed her a higher res version and got a message they'd go ahead using that. This is where it got slightly wrong. I received the high res pic version shortly thereafter but some how the border I had selected had gotten left off and the print had defaulted to the standard Black - which meant it was invisible on a dark (very dark indeed, in fact their "Navy may as well be black as 4 of the 5 folks I showed it to said it was black and that show it looks to me on one in five thought it might be not quite a true black) Navy T-Shirt. Anyhow, I messaged kind Candace about this asking if there was anything they could do but making no demands as it was OK just not exactly right. And received an apology and the correct T-shirt within a couple of days! Astoundingly good customer service!! So I highly recommend these folks, you're in safe hands here.