Beware! I would strongly advise to find another company!! I ordered a gift for a friend's secret santa on the 29th November, on a 4 day delivery. 4 days past, I emailed them, they replied saying my package hadn't even been dispatched yet, but that it would arrive by Saturday or Monday the 9th at the latest! Monday came and went and i emailed AGAIN only to be told my item STILL hadn't been dispatched!!! Tuesday was our secret santa day, so my friend did not get a gift. The woman, Jo, promised that she would dispatch it that day on a next day delivery so it would arrive on Wednesday, guaranteed. So I rearranged with my friend to come over in the evening on Wednesday to get her present. Today is Wednesday, no delivery. I emailed them yet AGAIN, And they didn't reply. Royal mail has emailed me saying my delivery is due Thursday. So my friend has been let down twice now, and today was the last chance to give her the gift in person. Although I was refunded, I ordered this item almost 2 weeks ago, on a 4 day delivery. There is no excuse for the sh*t service I received. It is absolutely clear that these people cannot run a business. And I strongly advise you avoid them if you can, especially before Christmas.