After 8 previous orders with T-shirt studio, I purchased an item 3rd December trusting that it would arrive in time for an event. I selected a 4 working day service, meaning the order should have been with me 9th December.  By the 9th there was still no signs of the order being dispatched, so I contacted tshirt studio and received a reply the following day. A staff member apologised, and assured me that the item was being printed and posted that day. She also confirmed my delivery had been upgraded to Express, so I awaited its arrival the following day. The 11th arrived, then the 12th and still no signs of my order. I again contacted Tshirt studio and was told sorry, production hadn't informed customer service of any issues so they weren't aware the order hadn't been dispatched as planned. I reiterated that the item was purchased for an event so I required it to arrive the following day. That evening, I received a dispatch email confirming the order was finally on it's way using an express service. The day of the event that I had made the purchase for arrived, and I was relieved I'd be receiving it albeit at the last minute.. but I should have realised by now, TShirt Studio cant be trusted. My order hadn't been dispatched and I wasn't going to receive it in time for the event. I again contacted Tshirt Studio, and was told sorry, the order will be with you tomorrow (a Saturday, when I'm not at work to receive it). Instead of feeding me a weeks worth of lies, why did Tshirt Studio not just admit they're experiencing delays and allow me the opportunity to order from a more reliable company in time for the event? Where is their in house communication? Why am I constantly chasing them for information when its basic customer service to get in touch and inform me should any issues arise? As a result of the terrible service I've received, Tshirt Studio refunded my order. After receiving it upon my return to work this morning, that's just as well. The print quality is appalling (Tshirt Studio didnt inform me of any issues with the image) and there is white print residue all over the garment that's proving impossible to remove. They couldn't give this stuff away. Today marks almost 2 weeks since I ordered from this company using a 4 working days service. Its arrived appallingly late and in shocking condition. I'd strongly advise potential customers not to trust the last Christmas order dates on their website - its evident they cant keep up with demand and are pushing out shoddy work way later than promised. I'd urge Tshirt Studio to protect what's left of its reputation by refusing any further orders until their customer service and print quality has been addressed.