From day one nightmare. Took tthe finance money before we even had a delivery date for the tub. After approx £12.00 worth of phone calls to the finance company and calling and emaiiling with promise on the phone but no acknowledgement on email from tubs2u for them to contact the finance to advise on the error constantly we finally got tubs2u weeks later to do it. We were not kept upto date on delivery just through pure luck and our emailing we got the delivery date although we had told tubs2u we needed a weeks notice for a crane. Hot tub arrived minus the steps upgraded wifi receiver for a Mayfair deluxe. the plastic stripping around was not long enough showing exposed wood and no lid. After various phone calls and emails we were assured verbally (they will never put it in writing) by Jack dont worry we send the lid out separate and it is definitely on way for delivery today. So we filled the tub and suprise suprise lid never turned up plus bulb not working. The next day Saturday definitely coming today off Jack. Never turned up again?? I was told the Wifi receiver had been sent out with the steps and I was even given a tracking number for the lid on the Monday with a company called Tufnells. The tracking didn't work I called Tufnells and they had nothing and had never had anything for my post code. I called and was told by Jack they've lost the lid in the system somewhere. How gullible does he think I am? The engineer came out the following Friday and fixed the bulb and tried to sort the bare wood but 4 of the edging strips were too short. The following Thursfay after numerous emails and lies we eventually got the steps and longer plastic strips which we have to drill holes in ourselves and attach to a tub we've paid for complete. More emails and promises and fake tracking numbers 3 week's later and I am still listening to lies with no lid or the upgraded Wifi receiver. plus 4 pieces of wood showing as my husband dosent have the tools etc to drill the holes and fit the new strips and to top it all due to no lid my electric has gone up from around £1.00 a day to £4 -£5 a day. ( I have a smart meter) I only filled the tub as I was promised by Jack the lid is on its way and I have been constantly promised this ever since. I asked for my electric to be reimbursed was ignored for many emails then told you can have some aromatherapy oils. NO THANKS . I have notified my solicitor and asked God knows how many times for Tubs2U and London Spas as they are linked for their Formal complaints procedures which they won't even send me them. if you want to be ripped off and lied to by Jack and Sophie buy a tub of Tubs2U. If not go to another company like I wished I had. And Tubs2U don't dare say this is untrue or you don't know me as a customer, which I have read on previous reviews unfortunately after I had ordered my tub. As I have all email evidence and am willing to prove I am telling the truth. I have given you 3 weeks and you have taken.me for a fool