WOW wish I had found these reviews before I paid £50 deposit for a £150 Hot Tub Service. I didnt realise that Tubs2U was previously Hot Price Tubs. We bought our Hot Tub May 2017 from Hotpricetubs and so far we have had no issues with it. When I went to contact them to arrange a service I could not find any details for them anymore. All the numbers I had on paperwork didnt work. I had however received an email from Tubs2U with various different options for different services on. I paid £50 deposit and booked a service all over Email and was told someone would call with a date. When they did call at the end of November they said they could not come until the 21st of January. So I sat in all day and nobody turned up. I emailed for 2 days to eventually be told that the Engineer who was due to come had left the company (reading the other reviews this seems to be a standard reply). It is now Feb 4th and I am still emailing daily for my deposit to be returned ! Although up to now we have not had an issue with our Hot Tub I think this company is probably avoided at all costs. Not sure where we stand with the Warranty now :-(