Overall I had a great experience travelling with Tucan. On the whole we were well looked after and went to some fantastic places. However, there were several issues that cropped up that led us to question the professionalism of the tour leader. For example, we had paid a lump sum of $800 cash at the beginning on the tour, for things like buying food etc. Towards the end of the trip, we found it hard to believe that all of this money had been spent on our food. We were living off basic (and cheap) things like pasta and sauce, and only once or twice bought premium products like nice cheese and wine (even though I had made it clear that I do not drink wine). Thus my money was basically spent on the tour leader and driver enjoying their alcohol. Speaking to others on the trip who had been on tours with different companies, at the end of the tour they had received a break down of the costs incurred and always got a refund of any money unspent. I think we deserved this kind of openness. Especially as many of our scheduled meals from the budget did not even happen due to varying reasons. At times the group morale turned unpleasant because of the relationship between the tour leader and driver, as they often had strong disagreements. Bumping into another Tucan Tour towards the end of our trip was an eye-opener. It seemed that the other group were getting far more benefits than us, such as their driver taking them to places where we would have to pay for our own taxi, and them having better quality meals. Also, when they went out for meals when they were meant to have a camp dinner, they would be given the money back that was budgeted for that meal. This never happened to us. I had to stay in hospital for a few days, whilst the tour carried on without me. It worried me slightly that I had not once heard from my tour leader until I emailed her on the fourth night of me being in hospital. It is a shame that these things happened as it overshadowed an otherwise brilliant trip. I know that the job of a leader and a driver is a relentless task, and most of the time they were great, but the issues that cropped up did affect us quite a lot. For these reasons, I have been put off travelling with Tucan again.