Our tour guide was inexperienced and her knowledge was poor. As we found out this was her first time at being a tour leader outside of Peru!  Throughout our tour we were never given all the information or the correct information for that matter for any additional activities. We were only ever given the information the tour leader wanted to give us eg. Being given only the expensive option that tucan travel provide!  We were mislead with information for activities in San Pedro therefore not being able to bring the appropriate equipment with us eg. Being told we were going on a trip to the caves to watch the sunset bring drinks and dinner, when in fact it included a 1x 35min hike up a sand dune with sand storms piercing our bodies as we were not dressed appropriately due to nil information, 1x 20min hike along another sand dune and a 45min climb through caves. By this time majority of our group were now sitting on the bus due to illness (asthma attack), heat stroke from hiking in 40°C weather or were exhausted and in pain!  On several occasions we were given information regarding currency and roughly how much money we would need. You could almost guarantee that every time we would get money out of ATM's and it was either $500 too much or $500 too less in that specific currency. I get that it's an approximate but again why does the tour leader not know this information!  I understand that there was very basic accommodation during the 4wd days but not once has it ever been mentioned from Tucan Travel that there would be unisex rooms! Myself and friend were forced to share a 3bdm room with another male we'd known for a week! This is inappropriate and unacceptable! When the issue was raised to the tour leader we were pretty much told to deal with it.  As per your information provided it clearly states "same gender rooms" http://www.tucantravel.com/travel-styles/dossier/adventure-tours  On 2 occasions we had issues at our accommodation. We had items stolen by cleaning staff and were accused of deliberately bending an electronic key. We were not only shocked but discusted to hear our tour leader question us in regards to actually seeing the maids steal our items before accusing them of it!!  In regards to the electronic key, we were not supported by our tour leader at any point, instead we were told by her that she didnt know whether we were lying or the key was in fact bent on arrival! We were then directed by our tour leader to sort this out ourselves with staff that ONLY spoke Spanish!. I would like you to Never allow an inexperienced and unprofessional leader take control of a group when they have no idea what they are doing!  I paid for a tour as I didn't want to have to worry about the details and organisation that goes into making a tour what it is.  Instead I would of been better off saving thousands of dollars and choosing independent travel as this is pretty much what our group have been provided with this whole trip! We will never travel with your company again, nor will I ever recommend your company to anyone! I sincerely hope no one has to endure this poorly ran and  organised trip that we have encounted on.