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Robin
Rajasthan is wonderful, but Tucantravel is not. Do not book with Tucantravel. Tucantravel explicitly states on their website what is and isn't included on this tour. One thing included is breakfast every day. However, when we arrived in India, we were told that some breakfasts weren't included and some trips weren't included, so we had to pay for them ourselves. I had a printed out dossier from the company clearly stating that all breakfasts were included and that certain excursions were included, but our tour guide said that the dossier was wrong and "that's how it's always been." I understand that tours can change slightly, however, you can't simply make people pay for something and then tell them they're not going to receive it without refunding them. That's dishonest and false advertising. When I got home, I emailed the company to tell them that some of the included things were actually not included. A month later, I got this response: http://imgur.com/a/2wgxS. Basically, they said I was lying and refused to acknowledge that we hadn't received everything the tour said we would. The line from this letter that is particularly worrying is the following: "The Amber Fort in Jaipur was not visited as it was closed due to a security issue. The guide purposely did not explain this fully to the group because he did not wish to worry his clients." ?!?!?!?! Tucantravel thinks it's ok to simply not tell the group when there is a security issue? And guess what... this was also not true. The Amber Fort was definitely open, and we visited it ourselves (transportation set up by our guide, paid for by us, and entry fee paid for by us. Proof: http://imgur.com/a/TcYDz So basically, Tucantravel is lying about the Fort being closed, because I clearly went there. And, they think it's ok, because "there was a security issue we didn't want to tell you about" How on earth is that proper safety etiquette for a tour company?!? I want to stress that Rajasthan is a wonderful place to visit. Go there, but there are plenty of more honest companies you can use who actually fulfill what they promise on their dossiers.
8 years ago
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Tucan Travel has a 4.0 average rating from 257 reviews
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