My partner and i recently did a 50 day overland tour (hotels rather than camping) around Africa (Kigali to Cape Town). I submitted my feedback, however not being confident it would be read, let alone considered or shared, i decided to write a more public review. I apologize for the length. Firstly i would like to point out the parts of the tour i generally disliked. I paid so much money to sit in a bus almost all day, every day. The towns & countries blurred past in an indistinguishable manner. I could barely remember which country i was in two days ago. The tour is designed to see animals & landscape (from the bus window), however i felt i had zero experience of Africa for what it truly is. Baring the tourist trap 'cultural tours' (i dont fancy having a cultural tour whereby African children sing an english song "welcome to our school, we hope you like it" or some such rubbish. Nor do i like being asked for more money at the end), i felt i have no idea about the African culture. Now i realise i chose to join a tour, that's what the itinerary said & that's what you get. However, it's a shame to spend so much money to travel so far, for so long & experience so little. Almost every morning (except about 5 free days) was an early morning, seeing us awake before dawn. The average travel day was about 8hrs (longest being 16hrs), & this was basically every day. We did some game drives in the Kruger & Etosha NP's on the Tucan truck, which is a terrible safari vehicle - it's big, hot, crowded, difficult to move around, very difficult to see out & take photos through the tiny open windows, especially when the bus is at full capacity of 34ppl. I am aware the group maximum is 34, but this is far too big. Hotels became a problem (as we discovered), pit stops, lunch breaks, supermarket stops, hotel check-ins & simply getting everyone on/off the bus, all take so much longer. Not to mention having every seat on the bus, full, is downright stuffy & uncomfortable. There was insufficient room for baggage (crates & bags had to go into the drivers cabin). A huge disappointment with the tour, was our Tour Leader. She was a happy, enthusiastic, nice person & our leader herself, was certainly not the problem. However, ours was her first tour in Africa. Tucan had cut short her training because they had a tour booked & needed a Tour Leader pronto. She had been inadequately trained & im sorry to say no idea about anything. She tried her hardest to help us & answer our questions, but a complete lack of experience & knowledge meant she couldnt. She didnt even know the daily routes. I have no doubt after a few tours she'll make a great Tour Leader, but for us she was almost useless. Tucan will say she had an experienced leader of the camping tour following us & helping her along the way (which we saw her do occasionally), but this other leader left Tucan halfway through our tour, meaning we were on our own. I place no blame on our Tour Leader, & put 100% on to Tucan. We paid far too much money to be put in this situation. If you didnt have a leader, Tucan should not have sold a tour. Another massive disappointment lay with our accomodation issues. All was fine until our group of 21 jumped to a whopping 34. The instant our group jumped to 34 in Livingstone, there were accomodation problems. We were told the hotels double-booked some of our rooms. 4 couples had to stay in another hotel 2km away (which was apparently quite inferior). This hotel situation happened 4 times, for a total of 7 nights, & the same 3 couples were downgraded each time. My partner & i were downgraded 3 of the 4 times, over 5 nights. In Swakopmund, we were downgraded to stay in the same backpackers as the camping group. It was quite uncomfortable & for 2 nights we were all sleeping underneath the campers dorm rooms, meaning we heard talking & stomping late at night. We also had a pipe in our bathroom, so every time a toilet upstairs flushed, we'd hear a flood of water rushing down the pipe. I understand sometimes things go wrong & that's ok, but what's not ok, is when the same ppl suffer every time. It should have been shared around the group. One of the ppl who was downgraded each time, had broken her arm in the beginning of the tour & was uncomfortable enough. Having to tackle sleepless nights, difficult shower cubicles & uncomfortable beds during the downgrades, did not help. And, yes. She told our Tour Leader. Nothing changed. The Tour Leader should accept that not everyone has the same budget, & should bear this in mind when booking group dinners (one was USD40). For starters, it'd be nice if she could have told us the average cost of a meal, before demanding we decide whether we want to go. It'd also be nice if she could present 2 restaurant options on different budgets & have the group vote. Often our hotels were outside a town, meaning we had to eat dinner in the hotel restaurant (which was usually expensive) or catch a taxi into town. Prior warning would have been appreciated, so we could have bought dinner at a supermarket, etc. I left with the impression Tucan is only interested in money rather than the service offered. I would not recommend Tucan to anybody. This tour was very expensive & i booked with an expectation of having a great experience in africa. Instead we were met with mistakes, disappointments & downgrades one after another. I was actually looking forward to finishing the tour. After giving all that negative feedback, i will point out an excellent part of the tour. For the game drives in the Masai Mara, Serengetti & Ngorongoro Crater, Tucan contracted companies to take us on these. Their cars were fantastic! They seated around 6-8 ppl & the roof popped up so we could all stand up, take photos easily & have an amazing 360 degree view out the car! The parks were incredible.