On our first trip this year, we felt that Tucan had definitely improved from our first experience approx. seven years ago! The 2 subsequent tours however suggest otherwise. On the + side, accommodation is good as is the available transportation and general organization. Tucan office staff are all good to deal with. Areas to improve; a Tour Leader can make or break a tour! For the new leaders, it seems that either it's just a means for them to get free travel or the training is not sufficient. They seem to know the Tucan policies and procedures but have little local history or knowledge and don't seem that customet focused or interested! Also a native/local Tour Leader is preferable, from our experience. The published itineraries also tend to overstate/embellish the activities or are very vague.