After planning to book a tour around Thailand with my friends with Tucan Travel, I was expecting a fun and easy time. However, it has been the COMPLETE opposite. I was told that I was expected to have a refund of £225 and instead they charged my account! After countless of phonecalls, they have still not given me my money back and said "it is an issue between you and your bank." I have not recieved any help and I have had to suffer the consequences. Yes I have been stressed, anyone would be because the company have taken money without my permission. After speaking to the manager, he KICKED me off the tour and said "I dont think you would be good for the group dynamics." Anyone that knows me as a person will know I am easygoing and get along with anyone. Now they have taken my deposit money aswell. This company has caused me nothing but stress, have taken £225 out of my account without my permission and decided to kick me off the tour. WOULD NOT RECCOMEND.