Loved the tour - landscape and scenery was spectacular... but I was very disappointed with the lack of experience and knowledge of the tour leaders on the Moreno tour I took in Nov 2014. It was the tour leaders first time taking this tour in Patagonia and it showed. It was fairly frustrating when the tour leaders couldn't even recommend treks or optional activities as they had no or limited experience due to the fact they had not done it themselves persoanally. This is believe this falls back on Tucan Travel and internal staff training - not good enough, particularly when we have all paid good money to undertake this trip! It felt like they were still on training as they were scoping out hotels, restautants for their next trip. Some info was also out of date such as prices for activities (Eg.train ride at Ushuaia quoted at $290 pesos and if one way would be half of that but trip was $380 pesos regardless of one way or round trip!), terrain on treks, visa info etc. Additionally there was no itinerery or outline of the trip given to travellers by the leaders (one for all to view on the back wall of the bus). Communiction from the leaders was also limited and most days we didn't really know how long the day was so was hard to pack food etc. Spanish was also limted by the leaders so sometimes was difficult at restaurants etc. Catering at Torre Del Paine was not the best, very bland - too much bread, both for breakfast and lunch. Much better if breakfast was eggs, omletts and lunch rolls rather than rolls for both meals. Dinner was lovely though. Staff at the campsight were rude at times, turned lights off, locked us out the dining room and withheld food portions. Tents in Torres del Paine were new but inappropriate for the climate/conditions. Strong winds would blow up underneth the tent flaps so was very cold even with layers of thermals, socks, beanies and using the sleeping bag provided. Thankfully the leaders allowed us to us blankets they had persoanlly purchased on the last night. The local leader in Torres del Paine was irresponsible at times - didn't take responsibility for the group and at time would clash with the Tucan leaders. He would walk far up ahead then wait for us to catchup regardless of how the group were doing. The group was mainly made up of people aged between 62-72yo, only 4 of us were under 40yo so we helped the oldies as best as we could. Overall I felt like we were on a training trip for the leaders... yet paying full price. One disappointed traveller. Sorry Tucan - lots to improve on!