We recently,early 2015,toured Cuba with Tucan and it was mostly enjoyable and well organized. However towards the end there was an 8 hour plain delay from Baracoa, with no explanations and on arrival at our hotel, the group was told there was no room for us and we would have to find our own accommodation in Havana - the Tucan guide tried to find alternatives but was unable to help and switched off his phone....no other help forthcoming ....no compensation offered...left to our own devices to find hotels and arrange new transfers. It certainly wasn't easy with our limited Spanish!