Ordered a pair of jeans click and collect before Christmas due to arrive in store before Christmas - the jeans were a gift and I was advised on Christmas eve by the customer service that I would have to "drive around all the stores I can" to obtain the jeans as there was "nothing" they could do. After a long day and eventually obtaining the jeans - I tried to cancel the order to no avail(apparently they can't in transit?) Today I received the "your order is ready to collect" email, after Christmas and long past the collection date. I have then had to contact customer services to have my refund processed. Due to the lack of customer service, inability to correctly manage their distribution and the inability to present their staff with training that will ensure they KNOW how click and collect works, the service is a massive flop.