We ordered replacement vertical slats and chose Tudor blinds as the price was more favourable than other companies supplying the same type of slat. We initially ordered samples and these came very quickly. The replacement slats took a little longer than anticipated and it was not always easy to contact the company by phone; however when I did get through the call handler was helpful and polite. We are really pleased with the slats that come complete with chain, weights and hangers (unlike an other company I have used in the past) - the size,colour and quality were as expected and they were well packed.