After 21 holidays with TUI I can honestly say that TUI have hit the buffers. Booked a 14 night holiday at Timanfaya , Lanzarote but TUI refused to conform that we had been moved to a hotel which was NOT adults only and was NOT providing Privilege Package which we had paid for. There was also NO suggestion of a refund .our local TUI store re opened 3 days before our trip and the superb service by Karla at the rRetford branch meant she cancelled our 14 day holiday, rebooked a 10 day break and obtained a substancial refund giving us what we had booked in terms of privilege deal. If ever TUI close this branch the alternative of booking on line is simply not an option in view of the appaling service from anyone other than the local branch incidentatty the hotel Rubicon Palac lanzarote, to which we transferred was second rate at best.