Without doubt TUI are the worst company I have had the misfortune to deal with and are a disgrace to the travel industry. Despite promising the CMA they would comply and refund customers who’s holidays are cancelled due to covid within 14 days this is a blatant lie. We have been promised a member of the refund team will call us, they don’t. It takes hours for TUI to answer a call (0203 rate by the way) only to be fobbed off or cut off. E mails bounce back with automated response telling you nobody is monitoring e mails - useless. Contacted citizens advice told to send recorded letter to head office - this was duly ignored. This greedy unscrupulous company owe us thousands and trust me we have been patient but we should have had that money back 6 months ago. 14 days they promise!!!! Avoid them like the plague and if you are a victim like us report them to the CMA on the government website.