Planned to surprise my daughter & son in law in Rhodes, where they were married & went back every year for their wedding anniversary. Sadly, I lost my daughter last month & tried to cancel. Customer service told me to send a copy of the death certificate to “exceptions”& they would cancel & refund deposit. The first thing exceptions asked was did I have valid travel insurance which I didn’t think had any relevance, but was told so they could provide me with the correct information. They have now told me that as my daughter was not on the same booking they are unable to cancel & refund me, obviously they wanted to pass the buck to the insurance company. Heartless & money grabbing, last money I ever spend with them!!!