Unprofessional, unresponsive, no longer an A listed travel company, do not put your money or trust in TUI. We submitted a complaint to the TUI rep in Majorca on 13th July 2021 and still haven't received an acknowledgement or receipt of our complaint. All emails from customer service have all been returned undelivered. £20 testing bundle per person was advertised but not able to access, incurring significant costs up to £1000. No support or guidance with the Covid testing requirements, as Government Guidelines changed. Flippant response from customer service, 30 hours prior to departure, to amend booking free of charge online, however when tried we were asked to pay an extra £4000. Unable to check in online so unable to provide requisite information for passenger location forms. Wallet, with cash credit/debit cards and other personal possessions left on TUI coach, reported within minutes, stolen and no assistance with investigating theft. Unable to draw out cash caused embarrassment and requirement to walk 4 miles to local Police Station to report theft. Unsuitable accommodation, with two 15 year olds on sofa beds, hotel unable to rectify. Crowded pool area with no social distancing being adhered to for sun loungers. TUI are undermining the hard work that is being done by the Spanish staff at the Holiday Village. In my opinion this hotel was oversubscribed causing Covid risk to all. Many holiday makers received Covid isolation alerts in the hotel, which can only be a consequence of TUI's poor and inadequate health and safety with regards to Covid. We totally appreciate that Covid has been hugely challenging for organisations and companies, however if TUI are not willing to listen to customers feedback and complaints how can they ever rectify the errors or improve their service. Dawn Hughes