Our trip with TUI was awful! No informed, no help, poisoned on the plane, bad service, constant stress. In details:
 1. When we bought the trip, the company did not informed us what documents we need to prepare (including mandatory PCR). ONLY after our call to the support line (waiting time up to 20 minutes) we received required information. BUT! Anyway your support manager sent us wrong information. We had a trip to Dominican Republic but documents we received were for Cabo Verde. What is a negligence?!!! 2. Because of this mistake we almost missed our flight. ONLY on the check-in we were informed the right form we need to fill. 3. On the check-in desk the employee of the TUI did not facilitate our fast check-in. He just said that we have 2 minutes before the end of check-in or we will fall our flight. I emphasize - we had premier tickets for which we paid extra 600 pounds. Is this a premium service? Only one woman (TUI employee) helped us to fill the form at the last second. 4. This is the most disgusting item… We were poisoned on the plane! We had premium seats and still the food was a low quality. While on the plane we felt a stomach ache. It’s good the hotel has a doctor and a pharmacy. The doctor helped me choose the medicine that worked. But anyway we lost the whole day of our trip: we could not eat normally and leave the room because of the pain. 5. On the flight back TUI employees AGAIN did not informed us about necessary registration form. This happened with all passengers! Can you imagine what kind of hell was going on at the check-in desk? Each passenger had to urgently fill out this document. 6. On the flight back we did not have travel kit on the plane. It’s nothing! But I would like to count on socks and a sleep mask when you fly 9 hours in premium class. Generally, I have never met the worst vacation organization. TUI - never again! On the photo - those medicines that we had to drink after eating on the plane.