Absolutely disgusting customer service. You cannot trust TUI advisors. Over the last 2 years we have been advised to amend our holiday due to restrictions changing. We were never told we could get a refund which is what we wanted. We have been lied to by 3 TUI representatives. We are going to lose £800 due to their utter useless advice. We will NEVER use TUI again. Even the Harlow Branch Manager can’t help because apparently they don’t record conversations so they can’t comment on what we’ve been told previously. Utter Disgrace. We have basically paid them £800 for nothing.