I have had the worst experience with tui in recent months. I booked a holiday to Spain last summer for this year, since covid vaccinations have became mandatory. I contacted tui 1st February to confirm the transfer of my holiday given the restrictions, I was advised to wait until end of February incase restrictions were lifted. I contacted tui again at the beginning of March and I was again advised to wait until the end of March. This week I have contacted tui 15+ times in order to sort the transfer of my holiday. I have had varying amounts incompetent staff members giving me a number of conflicting statements with no help to arrange my holiday transfer. I now fly in 5 weeks, currently to a destination that will not allow me entry and I am now being told despite booking a all inclusive holiday and finding multiple alternatives that I am only to transfer to a bed and breakfast holiday for a additional charge. TUI will never recieve my custom again and I am writing to head office to demand a refund in order to take my custom elsewhere.