We booked a river cruise and one week before was notified by Email the river isn't deep enough to do the planned trip and offered £100pp compensation. We didnt accept this but were we had no time to rearrange all the other booking involved we were forced to proceed. We got to Switzerland and went to get the coach at 11am. 2 hours later the coach arrived as he got list. He then got lost twice before getting us out of the Airport. Before getting on we were passed a brown paper bag with a capri sun and the rubbish from the back of a parents cupboard. Being a grown-up and diabetic this was not suitable (everyone on the coach complained) we then had a 5 and a half hour trip without being allowed off for basic things. The rep was sleeping at the back of the coach. We then had a week were we had no idea where we would wake up (even the captain didn't know!) Most of the stops were in industrial estates. The last day the were only giving out paper cups and a take it or leave it lunch! The small individual hand towels was changed to 1 towel hanging on the back of the door. I paid for all inclusive but found it VERY hard to obtain a drink. I've just been called and all they are prepared to offer if a £90 TUI voucher. This is my last ever time I will use TUI. I was fortunate enough to have a couple of holidays since November last year totaling around £15,000. Seems I'll be taking my custom elsewhere. Date of experience: 21 August 2022