The worst holiday I’ve ever had, the hotel was disgusting, stains all over the beds, dust everywhere. The walks all falling apart a 10 minute walk from the reception. And that was just the start of it, the food was horrendous nothing actually edible, I don’t know you could mess chips up but did, the cleaning standards where the worst I’ve ever seen, none of the toilets in the whole hotel have any locks. So anyone could just walk in on you. The mosquitoes where horrific, I look like I’ve got chick pox the bites are so bad. The pools are dirty and good luck if your tall there’s none over 1m deep, a complete joke. Avoid the bellevue club at all costs. And to top of the awful hotel, we book an excursion and the bus didn’t turn up supposed to arrive at 8.50. We waited outside from 8.30 - 9.30 never showed up we ask every bus that stops it’s not ours, I call them they say we weren’t there, we were it’s on the cctv from the hotel, but there saying we’re not correct, so not only is as the hotel awful they also stole the money for the excursion, I’ve been asking for a refund for the excursion for over a week and I’ve been nothing but fobbed off. I just want the refund for the excursion, but they don’t even want to sort the problem, I’ve spent thousands of pounds with TUI over the years and I will never fly but them again, I WANT MY REFUND OR I WILL TAKE THIS FURTHER