OPEN LETTER TO TUI'S BOARD OF DIRECTORS. Subject [Ticket 7700458] Since being "caught out" in a false statement sent to me via your Directors Office , TUI have closed down all communications leaving me with only this method of bringing my concerns to your attention. Having sailed on a disappointing Marella cruise , my abiding memory of which will be the long lines of very disgruntled holidaymakers required to wait for many hours in near static queues on , in my case, four occasions. I was also twice unnecessarily confined to cabin for further hours , all courtesy of digital technology which largely failed. On return I wrote to TUI's after travel department re. TUI's apparent overreliance on technology. ONE HUNDRED AND FOURTEEN DAYS LATER TUI sent an e-mail assuring me that that TUI was looking at the issue of queuing as a matter of URGENCY. While this answer was not credible and only makes TUI appear ridiculous it is otherwise harmless. However a following passage made reference to an event aboard ship in which I was allegedly engaged and of which I knew nothing. I queried this work of fiction and SIXTY SEVEN DAYS later I received a reply from TUI's Directors Office which never denied that TUI's previous answer was untrue, neglected to say whether responses from TUI were credible, accurate or honest . Only that they were APPROPRIATE. As these imaginative replies were sent from the TUI Directors office do TUI's directors consider incredibility and contortions of truth appropriate responses to customer's legitimate concerns? Charles Penman Connor