Our 7 day holiday in Cyprus regarding hotel and location was excellent.
However the carrier EasyJet were awful beyond belief .
We received an email on our last day of the holiday from easy jet saying the plane taking us home is smaller than the one we arrived in. Would we be prepared to take another flight home at some point the next day, with compensation of 500 euros. We were asked us to phone a number if we wanted to take up this offer or alternatively arrive at the airport at the original check in time and ignore that email.
Due to work commitments and airport parking we wanted to go home as scheduled so ignored the email. Indeed I even paid £68 for the three of us to be seated together!
On arriving at the check in desk( no TUI staff to been seen) we were informed that our daughter had not be booked onto this flight even though she and my wife and I all had boarding tickets that were allocated via the app earlier. Even though several passengers had not registered for boarding she had to stay behind. She was the only female and was taken in a taxi with men she did not know to a hotel far below standard - the manager informed her Easy Jet regularly used his hotel as a result of flight/passenger number problems.
We witnessed another Easy Jet flight to Manchester where a similar problem occurred - they asked for 25 passengers to volunteer to fly to Leeds Bradford.
We have always booked our holidays through TUI - my wife has breast cancer and I have blood pressure problems - leaving our daughter behind overnight was not a healthy option for us and we are shocked and disappointed by this outcome. We now await the 500 euros compensation.
I booked our Holiday with TUI not EasyJet .
We will not be booking holidays again with TUI if they carry on using Easy Jet as the carrier.
2 years ago
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